At Frankston Peninsula Cabs, we aim to provide reliable and transparent taxi services across Frankston and the Mornington Peninsula. This Cancellation and Refund Policy outlines how cancellations, changes, and refunds are managed to ensure fairness for both our customers and drivers.
We understand that plans can change. Customers are encouraged to inform us as early as possible if they need to cancel or modify a booking. Timely communication helps us manage driver schedules efficiently and continue delivering quality service.
- Cancellations made well in advance of the scheduled pickup time are generally accepted without any cancellation fee.
- Last-minute cancellations, especially those made close to the pickup time, may incur a reasonable cancellation charge.
- If a driver has already been dispatched or has arrived at the pickup location, a partial fee may apply to cover time and travel costs.
- For prepaid bookings, eligible refunds will be processed after reviewing the cancellation timing and booking details.
- Refunds, where applicable, are usually issued through the original payment method and may take a few business days to process.
- No-shows or failure to be present at the agreed pickup location without prior notice may result in no refund.
- In case of service disruptions caused by unforeseen circumstances, we will assess each situation fairly and may offer rescheduling or refunds where appropriate.
We recommend reviewing booking details carefully before confirming. For any cancellation or refund queries, customers can contact our support team for prompt assistance.